Corporate Information

Assist Tel-com, Inc. is an Avaya Authorized Business Partner and Reseller. We offer innovative sales and service solutions for all Avaya products, platforms and professional services requirements. Founded in 1994 and incorporated in 2000, we have continually expanded our operations in support of a growing market for Avaya products.

“Services First” Background
Assist Tel-Com has taken a unique, “Service First” approach to building our sales and operations staff. For over ten years, Assist Tel-Com invested in, and developed, a core group of expert Software Consultants, Project Managers, Professional Services Specialists and Trainers. We built our reputation on our outstanding service and we continue to be the service provider of choice for Avaya and its’ Business Partners.

Sales Philosophy
Only after we had developed our services staff did we begin to develop our outstanding sales team – a unique approach to building a telecommunications company. Our sales philosophy reflects our “Services First” history and our commitment to providing outstanding customer service.

We understand that there are many organizations that can provide telecommunication hardware, but unlike Assist Tel-Com, they are sales driven, not services driven. Your Assist Tel-Com Account Executive will work very closely with our services team, right from the start, to develop a telecommunications solution that is the perfect fit for your business and your budget.

Quality Customer Service
Our knowledge of the Avaya product line, combined with our highly skilled staff of professionals, enables Assist Tel-com to provide superior quality service. In addition to servicing traditional voice platforms, we are certified as Avaya Certified Experts in IP Telephony and Contact Center design. We can help your organization make a smooth transition to the latest in VoIP technology.

Facilities
With our headquarters in Pleasanton, California Assist Tel-com is able to provide fast, effective, on-site customer service to San Francisco, Silicon Valley, Sacramento and Northern California and Nevada.

We maintain an in-house lab equipped with the latest Avaya hardware and software. Our training facilities allow our staff to maintain the highest level of proficiency with current communication technology.