“Services First” Background

Assist Tel-Com has taken a unique, “Service First” approach to building our sales and operations staff. For over ten years, Assist Tel-Com invested in, and developed, a core group of expert Software Consultants, Project Managers, Professional Services Specialists and Trainers. We built our reputation on our outstanding service and we continue to be the service provider of choice for Avaya and its’ Business Partners.


As part of our Services First philosophy, Assist Tel-Com maintains a fully trained staff of communication specialists.

  • Software Specialist
  • Project Management
  • Technician
  • Trainer
  • Enterprise Software Specialists
  • Project Managers
  • End-User Trainers
  • Administrative Trainers
    • Technician/Cabling Providers
  • Demo capabilities

Professional Services Support

In addition to routine programming and installation services, we offer personalized, on-site support for the following Professional Services.

  • ACD/LAI/Call Center Programming – Basic through Expert Agent© ACD programming, including LAI
  • BCMR© – Installation and configuration of BCMR© Server and Client
  • CMS CentreVu© – Installation and configuration of CMS and CentreVu Supervisor©
  • DCS© & DCS+© - Installation and configuration of DCS© and DCS+© networks
  • IP Trunking – Installation and configuration of IP trunking and IP addressing
  • Fax and Message Manager implementation
  • Carrier Services/T1 implementation


 

 

 

 

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