Technical Support  (800)-931-4199

VoIP / Converged

Convergence and the integration of Voice over IP (VoIP) networks present exciting new opportunities for organizations to offer valuable next-generation services. ASSIST TEL-COM can help your organization deploy this technology by leveraging existing infrastructure to achieve maximum Quality of Service (QoS), increase productivity, and lower operational costs.

ASSIST TEL-COM's team of dedicated convergence specialists holds an impressive list of industry recognized certifications, including Microsoft, Avaya, and Juniper. And we offer a comprehensive array of convergence support services for simplifying, consolidating, and managing your multi-vendor networks.

Planning, Design and Implementation

The implementation process begins at ASSIST TEL-COM's high-tech staging lab, where we do all of the preliminary work required prior to actual implementation firmware upgrades, install licenses, bench test system. Next, we deploy a team of technicians with the specific expertise and skill sets needed to complete your on-site implementation correctly, on time, and on budget. Depending on your needs, ASSIST TEL-COM also offers additional implementation support - making our certified project managers, software specialists, and professional consultants available remotely or on site. The end result is the right solution deployed successfully from the start.

Contact Center

SIP, or Session Initiated Protocol, is making its way into the contact center world. Using the concept of presence, agents can instantly see who is logged on and what work state each expert is currently in. This facilitates an agent being able to quickly invoke an expert for an answer to the tough questions-leading to fewer transfers and faster, one-call resolution.

In general, the things that make a good contact center are the same things that make a good business. For instance, a good contact center has a strong culture where people work from a common set of values and beliefs and are bonded by a common purpose and a strong focus on the business objectives. Just as in any business, effective management continually aligns everything the contact center dose with its business objectives and desired culture. Assist Tel-Com has installed hundreds of contact centers with agents as far away as Philippines.

Carrier Services / Traffic Studies

Telecom billing errors are increasing every year. Based on research by telecom service expenses are in error at a staggering 7% to 12% of spend; a figure resulting in $8 Billion dollars a year in lost profits for Fortune 500 companies alone. Another study from Gartner found that 85% of telecom invoices having billing errors. Many organizations make an effort to locate errors in their telecom bills, but this is tedious and time-consuming task.

Telecom billing errors are increasing every year. CFO magazine reported (based on research by Aberdeen) that telecom service expenses are in error at a staggering 7% to 12% of spend; a figure resulting in $8 Billion dollars a year in lost profits for Fortune 500 companies alone. Another study from Gartner found that 85% of telecom invoices having billing errors. Assist Tel-Com has partnered with several carriers, and can do a voice and/or data review of your trunking and spending. Our goal is to provide you with the best in class service, and save you money along the way. Contact us today to setup a no-obligation Telecom audit.

• Researching Customer Service Records
• Reviewing service at site
• Contracts checked for compliance
• Document clams
• Filing disputes costs.